If you’re located in the EU, please contact our dedicated Trustly EU Support team so they can assist you. You can also visit the Trustly EU Help Center to find answers to frequently asked questions.
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How do I reset the password for a Merchant Portal login?

To reset the password for a Merchant Portal account, do the following:
  1. Open Merchant Portal, and then click User Management.
  2. Locate the account that needs to be reset.
    Note: If your list of names is lengthy, press CTRL+F, or CMD+F, to find the name on the page.
  3. Click Reset Password.

An email is sent to the address on file or the account. Follow the instructions in the email.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.