How do I reset the password for a Merchant Portal login?

To reset the password for a Merchant Portal account, do the following:


  1. Open Merchant Portal.
  2. From your user drop-down menu in the upper right, select User Management.
  3. Locate the account that needs to be reset.
    Note: If your list of names is lengthy, press CTRL+F, or CMD+F, to find the name on the page.
  4. Select Reset Password.
    A Reset Password pop up displays.
  5. Select Yes to confirm your request.
    An email is sent to the user's email address with instructions to complete the reset.
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