To reset the password for a Merchant Portal account, do the following:
- Open Merchant Portal.
- From your user drop-down menu in the upper right, select User Management.
- Locate the account that needs to be reset.
Note: If your list of names is lengthy, press CTRL+F, or CMD+F, to find the name on the page. - Select Reset Password.
A Reset Password pop up displays. - Select Yes to confirm your request.
An email is sent to the user's email address with instructions to complete the reset.