Personal Help Center

Troubleshooting

Account Management

Unable to Get Past Bank Credentials

Outstanding Debt

Payment Receipt From Trustly

paid off, reciept, statement, proof, collection, collections

Personal Help Center

Collections

Outstanding Debt

Accepted Payment Methods

credit card, payment, discover, amex, american express, paypal, transfer

Personal Help Center

Outstanding Debt

Reinstatement Time After Paying Off Debt

pay off, payoff, paid, cleared, collection, collections, bet again, play again, block, unblocked, unlock, locked

Personal Help Center

Account Management

Consumers with Multiple Financial Institutions

Personal Help Center

Outstanding Debt

Debt No Longer Shown

debt, gone, missing, transaction, used to be here, unpaid, not paid

Personal Help Center

Outstanding Debt

Resolving Unpaid Transactions

debt, collection, collections, owe, failed, returned, NSF

Personal Help Center

Outstanding Debt

Debt Communication From Trustly

debt, collection, collections, owe, who, email, unable to withdraw, valid, past due, payment

Personal Help Center

Account Management

Deposit Email From Trustly

e-mail, reciept, communication, date,

Personal Help Center

Using Trustly

Deposit Email Sent to Incorrect Address

Personal Help Center

Troubleshooting

Using Trustly

Support Languages

Spanish, French, Chinese, Japanese, German, Portuguese, foreign, speak, speech

Personal Help Center

Outstanding Debt

Communication From TrueAccord

debt, collection, collections, owe, who, email, text message, text, message

Personal Help Center

Using Trustly

Fees for Using Trustly

Usage, cost, charge, price, insufficient

Personal Help Center

Account Management

Request to Update Bank Account

Personal Help Center

Transaction Support

Cancel Deposit

Personal Help Center

Transactions

Using Trustly

About Available Funds Guidance

Personal Help Center

Troubleshooting

Account Management

MEC Manual Entry Error: Please check your transit number (or institution number)...

Personal Help Center

Transaction Support

Suggested Deposit Amount FAQ

Personal Help Center

Transaction Support

Merchant Account Not Funded

Personal Help Center

Transaction Support

Transactions

Trustly Deposit Limits

Personal Help Center

Transaction Support

Increasing Suggested Deposit Amount

Personal Help Center

Transaction Support

Payment Transaction Message: Insufficient Funds

Personal Help Center

Transaction Support

Choosing Different Deposit Retry Amount

Personal Help Center

Transaction Support

Transactions

Available Funds Guidance Guarantee

Personal Help Center

Transaction Support

Transactions

Expiration of Suggested Deposit Amount

Personal Help Center

Transaction Support

Transactions

Source of Suggested Deposit Amount

Personal Help Center

Transaction Support

Suggested Deposit Amount Seems Low

Personal Help Center

Troubleshooting

Using Trustly

Error: Sorry, something went wrong.

Personal Help Center

Troubleshooting

Using Trustly

Message to Select Information

Personal Help Center

Troubleshooting

Using Trustly

Error: You must be at least 21 years old to continue.

Personal Help Center

Using Trustly

Signing Up for Trustly

Personal Help Center

Using Trustly

Consumer Portal Transaction Definitions

Personal Help Center

Using Trustly

Error: Invalid Credentials

Personal Help Center

Transaction Support

Error Using Chase: Access Blocked

Personal Help Center

Transaction Support

Incorrect Transaction Dates

wrong, mistake, different, date, posted, insufficient

Personal Help Center

Outstanding Debt

Reporting a Bankruptcy

BK, file, filing, court

Personal Help Center

Troubleshooting

Using Trustly

SMS Text Opt Out

support, stop, texting, message, remove

Personal Help Center

Transaction Support

Troubleshooting

Preventing Fraud

protect, protecting, secure, safe, safeguard, prevent

Personal Help Center

Troubleshooting

Using Trustly

Bank Availability

financial institution, connection, list, list of banks, bank list, connectors, bank missing, where is my bank, banks, bank, chime, pre paid, pre-paid, pre paid account, pre paid car, pre-loaded, pre-load, Pay Pal, Paypal, cashapp, cash app, venmo, zelle

Personal Help Center

Transaction Support

About Trustly's Fees

fees, nsf, ach, non sufficient funds

Personal Help Center

Account Management

Data Deletion Requests

delete, manage, remove, fix, stop

Personal Help Center

Account Management

Blocking Access to Trustly

prevent, stop, addiction, block, blocked, addict, exclude

Personal Help Center

Outstanding Debt

Error: This payment was unsuccessful....

paying failed, errors

Personal Help Center

Outstanding Debt

Payment Plans

partial, pay, part,

Personal Help Center

Account Management

Revoke Authorization Requests

cancel, sharing information, data revoke

Personal Help Center

Outstanding Debt

Communication From InDebted

debt, collection, collections, owe, who, email

Personal Help Center

Outstanding Debt

Making a Payment

pay

Personal Help Center

Outstanding Debt

Credit Score Impact

debt, effect, affect, rating

Personal Help Center

Account Management

Unable to Log Into Consumer Portal

information, data, personal

Personal Help Center

Account Management

Dispute Resolution Timeframe

Personal Help Center

Account Management

Disputed Information Returns to Report

Personal Help Center

Using Trustly

Request Your Trustly Report

get, transactions, transaction, history, activity

Personal Help Center

Account Management

Dispute Process for Trustly Report

submit, change, alter, fix, wrong

Personal Help Center

Using Trustly

Unable to Access Trustly Report on Consumer Portal

blank, nothing

Personal Help Center

Account Management

Frequency of Disputing Information on Trustly Report

Personal Help Center

Transaction Support

Transactions Without Amounts in Consumer Portal

zero, 0, nothing, none, no

Personal Help Center

Using Trustly

About Trustly Direct Debit (UK)

Personal Help Center

Using Trustly

Enrolling in the UK Direct Debit program

Personal Help Center

Troubleshooting

Using Trustly

Contacting Support

call, chat, text, service, email, phone number, contact, contact number

Personal Help Center

Transaction Support

Reporting Fraud on My Account

hack, hacked, fraudulent, issue, theft, unauthorized, illegal, hacker, stolen

Personal Help Center

Outstanding Debt

NSF Fee Schedule

fees, return, ACH, charge,

Personal Help Center

Account Management

Access Data in the Consumer Portal

Report, account, transaction

Personal Help Center

Outstanding Debt

Consumer Data Collection

consent

Personal Help Center

Account Management

Trustly Report Data Source

Personal Help Center

Account Management

Requesting Changes to Trustly Report

fix, alter, remove, change

Personal Help Center

Transaction Support

Transactions

Decline Reasons

deny, denied, error, return, returns, bounce, nsf

Personal Help Center

Outstanding Debt

ETA to Access Trustly After Paying Debt

time, timeline, pay, block, blocked, soon

Personal Help Center

Troubleshooting

Using Trustly

What is Trustly

about, who, real,

Personal Help Center

Transaction Support

Transactions

Deposit Timeframes

time, timeline, long, length, soon

Personal Help Center

Troubleshooting

Using Trustly

data, personal, gdpr

Personal Help Center

Troubleshooting

Using Trustly

TOS, service, eula

Personal Help Center

Transaction Support

Authorization or Payment Code Issue

coupon, merchant, discount

Personal Help Center

Troubleshooting

Using Trustly

Data Use and Retention Policy

retain, manage, privacy, personal, gdpr

Personal Help Center

Transaction Support

Troubleshooting

Missing Accounts

bank, checking, savings

Personal Help Center

Transaction Support

Troubleshooting

Withdrawal or Payout Delays

money, deposit, missing, where, late, missing, time, money, how long, withdraw, pay out,

Personal Help Center

Transaction Support

Troubleshooting

Instant Deposit Limit Message

error, exceed, exceeded, exceeds, limits, amount, over

Personal Help Center

Troubleshooting

Using Trustly

Trustly Account

about, how, work, who, account, create, open account, start using, using, usage, account, setup

Personal Help Center

Troubleshooting

Account Management

Supported Account Types

accounts, type, business, personal, pre paid, pre-paid, pre paid account, pre paid car, pre-loaded, pre-load, Pay Pal, Paypal, cashapp, cash app, venmo, zelle

Personal Help Center

Transaction Support

Missing Refund From Merchant

receive, refunds, refunded, delay

Personal Help Center

Transaction Support

Transactions

Proof of Payment

transaction, details, verify, confirm, confirmed

Personal Help Center

Transaction Support

Cancel Withdrawal

recall, deposit, stop, reverse, change, payout, pay out, request

Personal Help Center

Transaction Support

Transactions

Withdrawal Timeframes

where, late, missing, time, money, how long, payout, pay out, withdraw

Personal Help Center

Transaction Support

Deposit Refund

return, money, request

Personal Help Center

Using Trustly

Unknown Direct Debit Email

Personal Help Center

Transaction Support

Payment Window Frozen

freeze, stopped, error, white, blank, spins, spinning

Personal Help Center

Transaction Support

Merchant Hasn't Received Funds

missing, payment, deposit

Personal Help Center

Transaction Support

Revoke a Direct Debt Mandate

Personal Help Center

Using Trustly

Direct Debit Mandate Location

Personal Help Center

Transaction Support

What Did I Purchase

buy, charge, transaction

Personal Help Center

Transaction Support

PEP Information

Personal Help Center

Transaction Support

Errors Registering for Trustly Direct Debit

Personal Help Center

Transaction Support

Unknown Direct Debit Transaction

money, merchant

Personal Help Center

Transaction Support

Cancelling Monthly Direct Debit

Personal Help Center

Using Trustly

Mandate Registration Timeframe

Personal Help Center

Transaction Support

No Receipt or Confirmation email

issue, purchase, receipts

Personal Help Center

Using Trustly

Trustly One Click

Personal Help Center

Troubleshooting

Account Management

Business Accounts

checking, missing, account, savings, personal, type, bank

Personal Help Center

Account Management

Bank Information Update Requests

Personal Help Center

Troubleshooting

Using Trustly

GDPR

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Personal Help Center

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