If you’re located in the EU, please contact our dedicated Trustly EU Support team so they can assist you. You can also visit the Trustly EU Help Center to find answers to frequently asked questions.
Contact EU Support

When are merchant reports available on the SFTP site?

All merchants can request access to their SFTP site during integration. If you do not currently have access to an SFTP site, contact your CSM.

A zip file including all reports in CSV format is automatically generated daily and available on the SFTP by 11 AM UTC.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.