When your bank account is charged, the transaction associated with the charge is successfully completed and funded to your merchant account.
In some instances, what you see on the bank statement may not match what you see in your merchant account for the following reasons:
If you see transactions that do not correlate to return fees or dates that make sense to you, reconcile the transactions funded to your merchant account and bank statement.
A full history of transactions made using Trustly services can be found on the Consumer Portal at, https://my.trustly.com/login.
If you are unable to successfully reconcile your transactions or need further clarification, contact us for additional help.
In some instances, what you see on the bank statement may not match what you see in your merchant account for the following reasons:
- Fees charged due to returned items
- Items clearing your bank account on an unexpected date
- Large number of transactions with varied dates
If you see transactions that do not correlate to return fees or dates that make sense to you, reconcile the transactions funded to your merchant account and bank statement.
A full history of transactions made using Trustly services can be found on the Consumer Portal at, https://my.trustly.com/login.
If you are unable to successfully reconcile your transactions or need further clarification, contact us for additional help.
