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Why is the date of my transaction different from the date the money came out of my account?

The date the transaction comes out of your bank account may be different than the date you initiated the transaction due to a number of factors.

Processing Time
Though your merchant is credited immediately, and funds are available for purchases or posted in a betting wallet, it takes 3-5 business days to withdraw the funds from your bank account. Weekends and holidays affect the processing time.

Cut-Off Time
Additionally, transactions are processed in batches that are subject to cut-off times which may affect when they post to your bank account. For example, If you request several transactions early in the morning and then several late at night, your morning transactions may appear at the bank on one day and the late night transactions on the next. Weekends and holidays also affect cut-off times.

Insufficient Funds Returns
Occasionally, when the transaction is presented to your bank for payment, your balance may have fallen below the amount needed to clear the payment resulting in a insufficient funds return (NSF). When this occurs, Trustly will send the transaction back to your bank for payment in a process known as representment. These transactions will appear once they properly clear. If you had several returned items, they may appear together in groups unrelated to the original transaction date as they are resent to the bank for payment in grouped batches.
Note: An NSF return item can be re-presented to the bank for payment twice in the Unites States and only once in Canada,

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.