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What do the terms on my Trustly Report mean?

The Trustly Report outlines all transactions made on the Trustly platform and indicates their current status.

Important note: 
When reviewing your report it’s important to remember that when you use Trustly's online banking service, we give you immediate access to your funds so you can use them as quickly as possible. However, the money can still take 2-5 business days to be withdrawn from your bank account. To avoid incurring fees, please make sure you have enough money in your bank account prior to submitting your transaction and keep the amount available until you see a completed withdrawal on your bank statement.

Report Definitions


Authorized
These transactions occur when you’ve successfully connected to your bank. No dollar amount is associated with these transactions.

Completed
The transaction was submitted, processed, and finished without issue. These transactions have cleared your bank for payment or deposit.

Denied
Appears if the transaction request was denied and will not be completed. Review the messaging shown for the transaction for details.

Expired
Appears on a transaction if you timed out before you finished a payment request.

Failed
The transaction failed and will not be completed. Review the messaging shown for the transaction for details.

Partially Refunded
Some, but not all, of this transaction has been refunded to you.

Processed
This transaction has been submitted, but has not yet finished. These transactions have not yet cleared your bank.

Refunded
All of this transaction has been refunded to you.

Representment
If your transaction was returned for non-sufficient funds and unpaid, we attempt to collect the funds from your bank by re-sending it for payment.

Resolved
If your transaction was returned unpaid by the bank, but then successfully collected through the representment or collections process, the status becomes resolved.

Voided
This transaction was canceled by exiting the payment flow prior to completing the transaction. This can happen for many reasons including error messages, closing the app, invalid credentials, or others.

With issues
Appears in conjunction with a payment type such as Payment, Withdrawal, or Representment. It indicates there were issues completing the transaction and may be due to non-sufficient funds, a stop payment request, a closed account, or other problems obtaining the funds from your bank.

Contact our support team

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Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.