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What does this decline reason mean?

Current Decline Reasons: 

User Canceled

This transaction was canceled part way by you, your browser or your device.


 

Insufficient Funds

Transaction unsuccessful. We are unable to complete your transaction due to insufficient funds in your account. Please a) add funds to your account, b) Use another account at the same bank, c) Or, sign in to another bank


Merchant Error

Transaction unsuccessful: We're sorry. The transaction could not be completed because of a technical error on the merchant's side.


Bank Error

Transaction unsuccessful: We're sorry. The transaction could not be completed because of a technical error on the bank's side.


Network Error

Transaction unsuccessful: We're sorry. The transaction could not be completed because of a technical error from the network.


Security Controls (Note: You will see one of two messages regarding security controls)

Message 1:
Security Alert: We detected some unusual activity and as a result this transaction was not completed. To protect consumers and merchants, Trustly employs risk mitigation and fraud prevention tools to spot suspicious activity. Please see Trustly’s FAQs for further clarification on Trustly’s risk decisioning process.

Message 2:
We detected some unusual activity and as a result, this transaction was not completed. Our decision included information we obtained from the consumer reporting agency listed below. The agency played no part in our decision other than providing us information about you and is unable to provide specific reasons why we declined the transaction. Under the Fair Credit Reporting Act, you have the right to know the information contained in your credit file and to dispute with the consumer reporting agency the accuracy or completeness of the information.

For questions concerning this process or for the status of a request you previously submitted, you may contact the MicroBilt Consumer Affairs Department at the toll-free number below. Contact details (Attn: Consumer Affairs Department | P.O. Box 440693, Kennesaw, GA 30160 | Phone: 855-673-7310 | Fax: Available Upon Request | Hours: Monday - Friday 8:30 AM - 5:00 PM ET)


Unsupported Account Type

Invalid Account: To comply with Federal, state, or local regulations, Trustly does not currently support this type of account.

Contact our support team

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Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.