How do I report fraud?

To report fraud on your account, you will need to do the following:

Obtain one of these options

• Contact the merchant directly and obtain written confirmation from the merchant that fraudulent activity has occurred.

OR

• File and obtain a police report at your local police office. This must include details of the incident, including any and all dates and victim names.

Once you have obtained one of these documents, please contact us. Our advisors will ask you to provide the documentation and then open a fraud investigation. 

Note: We cannot open an investigation without one of the items above.