Happy Game Day! Our support team is here if you need us! Select the Contact us now button below for help via chat, text, phone or email.

What do I do if the payment window freezes mid-transaction?

Though this is rare, the transaction may have been completed.

It is important to check with your merchant to see if the transaction was processed before attempting to resubmit it.

Things to keep in mind:
  • If funds were withdrawn from your bank account, the transaction will complete within 2 bank days or be refunded back to your bank account within a few days, depending on the merchant’s internal setting.
  • Processing times may be affected by weekends or holidays

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.