What do I do if the payment window freezes mid-transaction?

Though this is rare, the transaction may have been completed.

It is important to check with your merchant to see if the transaction was processed before attempting to resubmit it.

Things to keep in mind:

• If funds were withdrawn from your bank account, the transaction will complete within 2 bank days or be refunded back to your bank account within a few days, depending on the merchant’s internal setting.
• Processing times may be affected by weekends or holidays