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Why hasn't the merchant I paid received my funds yet?

An instant deposit through Trustly is usually completed within minutes; however, in rare cases the transaction may take additional 1-2 bank days to complete. Please keep in mind that transactions may be affected by holidays and weekends.

If you notice a delay with your payment or have any questions, please contact the merchant with a copy of the transaction details from your bank. If the merchant needs further help, they have contacts that can provide further assistance.

If your merchant can not help, please let us know and we will try to facilitate a resolution.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.