If you’re located in the EU, please contact our dedicated Trustly EU Support team so they can assist you. You can also visit the Trustly EU Help Center to find answers to frequently asked questions.
Contact EU Support

How long does it take for a deposit to complete?

In most cases, the process to deposit funds into a merchant account is instant. There are some cases where the processing time can take up to 2 bank days depending on the merchant, your bank, or both. Please keep in mind that holidays and weekends affect processing times.

If you experience unusual delays, please contact the merchant with a copy of the payment details.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.