Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

Does Trustly offer payment plans?

Trustly doesn’t offer formal payment plans at this time. If you have an outstanding debt you wish to pay, please contact us after obtaining the funds and we will help process a full payment for you.

If your debt is sent to an outside collection agency, you may have additional payment options available to you.

Once the debt is resolved, you’ll be able to transact again. Note: Standard terms and conditions still apply.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.