If you feel any of the information on your Trustly Report is inaccurate, you can dispute it.

Keep in mind that Trustly does not generate the information. Instead, the information comes directly from your bank. To permanently change or remove items from your report, you must speak with your bank.

To dispute any information on your report, contact us and we’d be happy to look into it for you. Our advisors are available 24 hours a day, 7 days a week. You can contact them by selecting the “Contact Support” button located on the right.

Once a dispute has been submitted, we will investigate and provide a response within 10 days.