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Why does disputed information previously removed from my Trustly Report return?

Because Trustly is not the generator of the data you dispute, it is possible for us to remove an item and then have it return the next time you use the Trustly product. This occurs because your Trustly Report is a reflection of the most recent information we receive from your bank. 

Each time you use the Trustly product, bank information is retrieved and our records are updated based on that information, per regulatory requirements. For permanent changes, please contact your bank to dispute and potentially update information.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.