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How do I identify the merchant and transaction for a direct debit transaction if the email doesn't tell me?

It's not uncommon for people to forget about direct debit authorizations. If you don't remember which company your recurring payments were set up for, and he email doesn't clearly state it, contact us with a copy of the email and, if applicable, any Proof of Payment you may have including,

  • Name of the account holder
  • Amount
  • Date of transfer
  • Receiving account number
  • Sending account number
  • Reference number

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.