If you’re located in the EU, please contact our dedicated Trustly EU Support team so they can assist you. You can also visit the Trustly EU Help Center to find answers to frequently asked questions.
Contact EU Support

I'm unable to log into the consumer Portal. How can I fix this?

The login credentials for the Trustly Consumer Portal are the same login credentials for your bank. If you are unable to log into the portal, you should check the credentials you are using by going to your bank's website and logging in there.

If the credentials work at your bank's site, but you continue to have trouble accessing the consumer portal, please reach out to our support team.

Note: If you have more than one bank, or use more than one user name and password combination, please check your credentials and try again.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.