To use Trustly's online banking services, you use your personal bank credentials to log into your bank account and authorize the transactions.
Note: If you have forgotten your bank user name or password, or they don't seem to work, please contact your bank for help.
In some cases, your bank will require multi-factor authentication (MFA or 2FA). If this is the case, the authentication is performed by the bank using the information they have on file.
If you can't get past the log in or the authentication prompts, go to your bank's website to review the information below:
- Verify your user name and password combination by logging into your bank's website
- Review your bank account security question and answer combinations
- Confirm the email address listed on your bank account
- Check the phone number your bank has on file
If you continue to experience issues logging into your account while trying to use Trustly, our support team can review your attempts and tell you which step of the log in process is failing, but they can't update any of the information held by your bank.
