Chase is undergoing scheduled maintenance until 9 pm ET today. If you're experiencing issues with your Chase account, please try again later.

What do I do if I receive an error or can’t access my Trustly Report?

In most cases, you can access your reports from the Report section in the Consumer Portal. However, if you receive an error, or if you do not receive your report after requesting it, try again later. If you still can’t access it after a few additional attempts, contact us and we’d be happy to help you. Our advisors are available 24 hours a day, 7 days a week.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.