Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

Why do some transactions in Consumer Portal have a dollar amount and some don’t?

Trustly captures two types of transactions in the Consumer Portal: payment and data transactions.
  • Payment transactions appear as dollar amounts
  •  Data transactions appear as accepted or declined authorizations without dollar amounts

Examples:

  • Payment: If you make a payment to a merchant, you will see a line item for the amount you paid. This is considered a payment transaction.
  • Data: if you connect a merchant account to Trustly, you will see a line item that indicates authorization was given to the merchant. This is considered a data transaction.

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Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.