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Why do some transactions in Consumer Portal have a dollar amount and some don’t?

Trustly captures two types of transactions in the Consumer Portal: payment and data transactions.
  • Payment transactions appear as dollar amounts
  •  Data transactions appear as accepted or declined authorizations without dollar amounts

Examples:

  • Payment: If you make a payment to a merchant, you will see a line item for the amount you paid. This is considered a payment transaction.
  • Data: if you connect a merchant account to Trustly, you will see a line item that indicates authorization was given to the merchant. This is considered a data transaction.

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Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.