If you’re located in the EU, please contact our dedicated Trustly EU Support team so they can assist you. You can also visit the Trustly EU Help Center to find answers to frequently asked questions.
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Why do some transactions in Consumer Portal have a dollar amount and some don’t?

Trustly captures two types of transactions in the Consumer Portal: payment and data transactions.
  • Payment transactions appear as dollar amounts
  •  Data transactions appear as accepted or declined authorizations without dollar amounts

Examples:

  • Payment: If you make a payment to a merchant, you will see a line item for the amount you paid. This is considered a payment transaction.
  • Data: if you connect a merchant account to Trustly, you will see a line item that indicates authorization was given to the merchant. This is considered a data transaction.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.