Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

How do I sign up to use Trustly Pay or Trustly Payouts?

These two popular products require no Trustly account, so there's no sign-up process*. You simply use your pre-existing, personal online banking credentials to authorize payments or deposits. All of this is embedded seamlessly within your merchant's app or website.



  • No new passwords to remember!
  • No additional fees!

*Merchant apps and wallets may require an account which may have a sign-up process that is required and separate from your use of Trustly. These requirements and processes vary from merchant to merchant.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.