If you’re located in the EU, please contact our dedicated Trustly EU Support team so they can assist you. You can also visit the Trustly EU Help Center to find answers to frequently asked questions.
Contact EU Support

Can I request a change to my Trustly Report?

Yes! If you want to request changes to any of the information found on your Trustly Report, follow the dispute process.

Keep in mind this only changes our records, not the bank’s data. This means if you transact with Trustly again, we will override any changes made to your Trustly Report with whatever information the bank provides.

Related articles

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.