Trustly currently has 2 phases of collections a consumer may experience if they don't pay off outstanding debt.
First Phase - Merchant Collections:
First Phase - Merchant Collections:
In this phase, Trustly informs the merchant of return events and the merchant attempts to collect funds from the consumer. This duration varies by merchant.
Second Phase - Agency / 3rd Party Collections:
In this phase, 3rd party collections is when the customer's information is sent to a collection agency. In most cases, the agency is InDebted. In some cases, the agency is a TeleCheck partner.
