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Why didn't I receive a receipt or confirmation email after my transaction?

Since Trustly is not the receiving entity, we can not issue any receipts or official documents. Only the merchant can provide you with these since the payment belongs to them.

We are a digital payment provider — an intermediary between the consumer and the merchant. You have made a purchase directly from the merchant. If you need a receipt, please contact the merchant’s customer support.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.