In certain circumstances, you may receive an error message when attempting to complete the checkout process setting up a direct debit transaction. If the error identifies you as a Politically Exposed Person, please see the related article, PEP Information. for other messages, please contact the merchant for help completing the checkout process.
If the merchant refers you to Trustly support, please contact us and provide the following:
- Screenshot or picture of the error message at checkout, and
- The 10 digit OrderID is visible at the bottom of the checkout.