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How do I resolve the error, "Access blocked. For your security, we've blocked access because this app or service doesn't meet Chase's secure browser policy"?

This error occurs when a potential security risk is detected by Chase Bank and is in place to safeguard your data.

To resolve the message, try each of the following suggested resolutions in the order presented:
 

Update your mobile app


Make sure you're using the latest version of the mobile app.
If you're not sure you're up-to-date, try updating the mobile app, and then try your transaction again.

Set default browser to Chrome (Android only)


Update your device's default browser to the latest version of Chrome.
Trustly performs rigorous testing of its platform using Chrome. Results using other browsers may vary.

Use the merchant website instead of the mobile app


If possible, try your transaction on the merchant website using a web browser instead of their mobile app.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.