This error occurs when a potential security risk is detected by Chase Bank and is in place to safeguard your data.
To resolve the message, try each of the following suggested resolutions in the order presented:
Make sure you're using the latest version of the mobile app.
If you're not sure you're up-to-date, try updating the mobile app, and then try your transaction again.
Update your device's default browser to the latest version of Chrome.
Trustly performs rigorous testing of its platform using Chrome. Results using other browsers may vary.
If possible, try your transaction on the merchant website using a web browser instead of their mobile app.
To resolve the message, try each of the following suggested resolutions in the order presented:
Update your mobile app
Make sure you're using the latest version of the mobile app.
If you're not sure you're up-to-date, try updating the mobile app, and then try your transaction again.
Set default browser to Chrome (Android only)
Update your device's default browser to the latest version of Chrome.
Trustly performs rigorous testing of its platform using Chrome. Results using other browsers may vary.
Use the merchant website instead of the mobile app
If possible, try your transaction on the merchant website using a web browser instead of their mobile app.