Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

How do I resolve the error during verification, "Sorry, something went wrong."

This is a general error that occurs when the verification process is unable to continue. There isn't one set cause for this generic error.
We're apologize for any inconvenience caused by the inability to complete your identity verification. to resolve this, please do one of the following:
  • Sign in to another bank
  • Try again later

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.