Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

Can you refund my deposit?

Trustly is a payment method, not the merchant or seller receiving the funds. Please contact the merchant where you made a purchase for any refund or purchase information

As the payment processor, Trustly has no access to the funds linked to a merchant. If you need to request a refund, please contact the respective merchant directly with your proof of payment so that they can look into it for you.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.