Trustly is a payment method, not the merchant or seller receiving the funds. Please contact the merchant where you made a purchase for any refund or purchase information
As the payment processor, Trustly has no access to the funds linked to a merchant. If you need to request a refund, please contact the respective merchant directly with your proof of payment so that they can look into it for you.
Can you refund my deposit?


Contact our support team
We’re here for you 24/7 via chat, email or by requesting a call back.
Contact our support team
We’re here for you 24/7 via chat, email or by requesting a call back.