If you’re located in the EU, please contact our dedicated Trustly EU Support team so they can assist you. You can also visit the Trustly EU Help Center to find answers to frequently asked questions.
Contact EU Support

Can you refund my deposit?

Trustly is a payment method, not the merchant or seller receiving the funds. Please contact the merchant where you made a purchase for any refund or purchase information

As the payment processor, Trustly has no access to the funds linked to a merchant. If you need to request a refund, please contact the respective merchant directly with your proof of payment so that they can look into it for you.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.