Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

Can I cancel my withdrawal? Can you do it for me?

Unfortunately, once the withdrawal process has begun, there is no option to cancel it.

For information on automatic withdrawals, follow up with the merchant for options on future transactions.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.