Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

Is it possible to block my access to Trustly products?

We're sorry to see you go, but recognize that there are personal or financial reasons you may want to block access to all Trustly services. If you've found yourself in a place where you need Trustly products blocked, please contact our support team using the Contact us now option below.

Note: This will affect any and all merchants using the Trustly platform for products, services, and account to account transfers to and from any and all bank accounts you may have.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.