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What do I do if an authorization, payment, or discount code I have isn't working?

Authorization, payment, or discount codes are provided by the merchant and are processed by the merchant's app, site, or payment portal. As the payment processor, Trustly has no information on, or interaction with these codes. We only process the final transaction amount.

Please reach out to your merchant directly for any issue with codes issues by them.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.