Balancing risk and reward for PointsBet

For PointsBet users, payments aren’t just a service—they are a vital part of the sports betting experience. When vetting and integrating payment providers, the PointsBet team wanted a solution that was foremost reliable and trusted in the industry and second, cost-effective.

Low approval rates due to nonsufficient funds resulting in returns can cause friction in the user experience and leave PointsBet to absorb unnecessary monetary liability. PointsBet looks to onboard payment options with lower processing costs than cards they knew could maintain performance standards during high-traffic, large-sporting events. 

When searching for payment methods to integrate with, PointBet selected Trustly because of the balance of risk and reward Open Banking Payments provides. Six factors contributed to their decision: guaranteed payments, high approval rates, lower processing fees, reliability, Trustly’s reputation in the sports betting industry, and superior merchant support. 

• Guaranteed payments—no chargebacks 
• High approval rates—Trustly risk engine authenticates & funds transactions
• Low processing costs—Bypass the middlemen associated with card-based transactions
• Reliability—world-class uptime during high-traffic events 
• Reputation in the industry—strong knowledge of gaming regulations from state to state, flexibility to adapt to changes
• Merchant Support—dedicated payments expert; high-speed incident resolution

• 210% Growth Year-Over-Year in Completed Transactions 
• 196% Growth Year-Over-Year in Total Payment Volume
• >90% Approval Rate 
• >60% Initiate to Complete Rate 
• High-Performance during the SuperBowl: 100% up-time; peak transactions per second (TPS): 192
• States Launches in NY, KS, and LA - less than two weeks launch time (30 days is industry standard)