If you’re located in the EU, please contact our dedicated Trustly EU Support team so they can assist you. You can also visit the Trustly EU Help Center to find answers to frequently asked questions.
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Why did I receive a message about an instant deposit limit?

The instant deposit limit is set by the merchant and determines the amount that can be instantly transferred through Trustly. When you receive this message, it means that you have exceeded their instant deposit limit and that the transaction will not be instant. In most cases, this message does not halt the transaction. Instead, you may proceed after the message or you may chooses to cancel the transaction manually.

Note: Deposits above the instant deposit limit can take up to 2 bank days to reach the merchant. Processing time can be longer during weekends or holidays.

For more information about the instant deposit limit, please follow up directly with the merchant as Trustly can’t remove or raise the limit.

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Contact our support team

We’re here for you 24/7 via chat, email or by requesting a call back.