Trustly has two separate, dedicated support teams. One team supports our North American customers and one supports our EU customers. Please reach out to the appropriate support team as described below.
 

North America

• For our North American customers, those whose financial institution is in North America, our Trustly North American support advisors are available to help you 24 hours a day, 7 days a week. You can contact them by chat, email or you can also request a call back by selecting the contact button below, and they will be happy to assist you.

EU

• For our EU customers, those whose financial institution is outside North America, your support questions are managed by our Trustly EU Support team. Contact them directly by email form for help with your EU questions. You can also visit the Trustly EU Help Center to find answers to frequently asked questions.